Return & Refund Policy
Return Policy
If you receive a product that is damaged, defective, or not as ordered, contact us at divinemantrahelp@gmail.com within 24 hours of receiving your order. Upon receiving your request, we’ll arrange for a return pick-up to collect the item at the earliest.
Return Conditions:
- Return request should be generated within 24 hours of item delivery.
- We only accept returns on damaged or defective products. No returns will be accepted in case of size or quality issues.
- Please make sure to record a product unboxing video for us to rightly learn about the issue and process your return request at the earliest.
- We will not accept returns of items without the required label or seal.
- Items altered from their original condition or damaged after delivery will not be accepted.
- Products damaged during use are not eligible for refund or replacement.
Note:- If the return does not comply with our policy, no replacement or refund will be provided, and we reserve the right to withhold any funds already received.
Refund Policy
- In the case of a broken or damaged product, a replacement will be sent. Refunds will not be issued for broken or damaged products.
- Refunds are only applicable in cases of incorrect product delivery or non-delivery.
- Refunds will be processed in the same manner as the original payment.
- For credit card or net banking payments, the refund will be credited to the same account.
- For cheque payments, a cheque will be mailed to the billing address.
- For COD orders, the refund will be credited after confirmation from the customer. Please note, that we do not refund the shipping charges for COD orders.
- Refunds are typically processed within 8-10 working days after we receive the product in its original condition.
Note: We are not responsible for delays in crediting the Cardholder’s account, as this is managed by the issuing bank.